As many of us support teams who are transitioning to working from home, we will be posting a series of tips for remote work over the next few days.
TIP 01 is ESTABLISH A ROUTINE: Structure your day in blocks of time and communicate your schedule to others on your team.
TIP 02 is SET GUIDELINES: Set specific guidelines for how you will communicate with others including how often and what channels you will use.
TIP 03 is PLAN More Tightly: Have a plan for the day with a list of what will be accomplished and built-in breaks.
TIP 04 is Increase Virtual MEETINGS: Up the number of virtual team meetings, such as a brief daily check-in or end-of-day huddle.
TIP 05 is Increase INFO-SHARING: Send summary FYI emails or instant messages regarding progress on key projects, tasks and needs from others.
TIP 06 is Be Purposeful About RELATIONSHIPS: Take time each day to have virtual one-on-one small-talk or live check-ins to see how everyone is doing.
TIP 07 is Manage HOUSEKEEPING: Be sure files and information are in their proper places so others can find them easily; follow protocols in place.
TIP 08 is BATCH Requests: Keep a running list of requests for others and communicate it to them once or twice a day to avoid overloading with communication.
Tip 09 is Change your STATUS: Keep your IM, voicemail and email statuses up to date.
Tip 10 is Use VIDEO: Wherever you can, use video to increase connection.
Tip 11 is Evaluate & ADJUST: Every few days, take a few minutes to evaluate what’s working or not, and adjust. Share ideas with others.